How do I see if my dial-up settings are correct?
My dial-up settings are correct, but I still can’t connect.
The phone dials, but the Internet doesn’t let me on.
Q: How do I see if my dial-up settings are correct?
A: The dial-up settings for your Internet provider are stored in a file in the Dial-Up Networking folder. To verify those settings, have the settings from your provider available and do the following (not sure what version of Windows you have?):
Windows 95/98
1. Double-click on the My Computer icon, then double-click on the Dial-Up Networking folder. Proceed to step 2.
Windows ME/2000
1. Click on the Start menu, go up to settings, then click on Dial-up Networking. Proceed to step 2.
Windows XP
1. Click on the Start menu and locate the Control Panel icon. In the control panel, click on Network and Internet Connections, then click on Network Connections. Proceed to step 2.
2. You should see an icon labeled "Make New Connection." This is used only to create a new connection for an Internet provider. You should have one or more other icons that are settings for your Internet provider. The picture associated with these connections is a telephone and two monitors, with a label below.
3. If you only dial one number to the Internet, you need only one additional icon.
4. If you see dial-up icons for services you don’t use (especially long distance services like AOL and MSN) you can delete them.
5. Click once on the icon that represents the dial-up settings you want to check. It will darken.
6. From the "File" menu at the top of the Dial-Up Networking window select "Properties."
7. Make sure the phone number is the number of your Internet provider.
8. In Windows 95 you will see a check box followed by "Use country code and area code." Since your Internet provider is a local call, make sure that box is unchecked.
9. In Windows 98/ME/2000/XP you will see a check box followed by "Use area code and dialing properties." Since you reach your Internet provider with a local call, uncheck the box.
10. Click on a "Server Type" tab or "Server Types" button. You will see a screen with a host of check boxes.
11. Only the following two boxes should be checked: "Enable software compression" and "TCP/IP." These are the only ones you need for the Internet.
12. Click on the TCP/IP button.
13. Make sure there is a black dot in the circle before "Server assigned IP address."
14. Make sure there is a black dot in the circle before "Specify name server addresses"
15. You should have numbers from your Internet Service Provider in the box behind "Primary DNS:" and "Secondary DNS:" Click here to find out what numbers you should use.
16. The boxes behind "Primary WINS:" and "Secondary WINS" should be blank.
17. Make sure the boxes preceding "Use IP header compression" and "Use default gateway on remote network" are checked. Click on the OK button.
18. Click on the OK button to close the properties screen.
19. Close the "Dial-Up Networking" window and the My Computer window.
**Note: You may have to shut down your system and restart for Windows to enable any changes you may have made in your dial up settings.
Q: My dial-up settings are correct, but I still can’t connect.
A: The program that actually dials the Internet is called Dial-Up Networking. It is part of Windows 95/98/ME and is found on the Windows 95/98/ME installation CD-ROM. In the course of operating your computer, this file can sometimes be damaged without reporting that a problem has occurred. Reinstalling the Dial-Up Networking code from the CD-ROM will often solve the problem.
Q: The phone dials, but the Internet doesn’t let me on.
A: The most common message users encounter is: "Error 691: The computer you’re dialing in to cannot establish a Dial-Up Networking connection. Check your password and then try again." This means that the computer did not verify the identity of the user. The following are the most common solutions.
1. Make sure that your CAPS LOCK key is not on when you enter your user name and password. Both of these are case sensitive. The authentication server treats "SMITH," "Smith," and "smith" as three different user names.
2. Verify that you are using the correct user name and password. Sometimes a family member will change the password without informing others. Your Internet provider can verify the user name and password combination for you by using telnet to log into the server. Unless your Internet provider does verification, they cannot track password changes once you make them when you are on line.
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